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Conflict Managment |
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INTRODUCTION TO CONFLICT:Dispute, Legal Dispute, Call the police
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DISPUTE RESOLUTION 1:Positive affect in Negotiation, Alternative Dispute Resolution
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DISPUTE RESOLUTION II:Adjudication, Litigation, Mediation-Arbitration
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PRECONCEPTIONS ABOUT CONFLICT I:Pedagogical development, Pressures against Innovation
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PRECONCEPTIONS ABOUT CONFLICT II:Cultural beliefs about interpersonal conflict, Why strategies of change fail
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CONFLICT DIAGNOSIS:Who Needs to Know About Conflict Diagnosis?, Steps in Conflict Diagnosis
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RECURRENT THEMES IN CONFLICT DIAGNOSIS I:The Seven Steps of Social Behavior, Seven steps to diagnose conflict
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RECURRENT THEMES IN CONFLICT DIAGNOSIS II:Themes of Conflict Diagnosis
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DESCRIBING THE CONFLICT I:Description of Conflict, Identifying Interpersonal Conflict
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DESCRIBING THE CONFLICT II:Step 1 for Conflict Diagnosis, interpersonal or intrapersonal
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SOURCES AND CAUSES OF CONFLICT I:Main Sources of Conflict, Discussing major sources of conflict
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SOURCES AND CAUSES OF CONFLICT II
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INTEREST ANALYSIS I:Analyzing your interests, Analyzing the other disputant’s interests
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INTEREST ANALYSIS II:What are interests?, Tips for Interest Trees
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INTEREST ANALYSIS II:Principles and values, Basic Human Needs
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ASSESSING THE CHARACTER OF THE CONFLICT I, Premises of Deutsch’s Theory
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ASSESSING THE CHARACTER OF THE CONFLICT II:Techniques to transform competitive conflict into cooperative
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TRUST AND ITS SIGNIFICANCE I:What is Mistrust,Trust and business,Three levels of trust
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TRUST AND ITS SIGNIFICANCE II:Advantages of high trust level, Building of trust
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ASSESSING IMPEDIMENTS TO RESOLVE THE CONFLICT I:Motivation to seek vengeance, Mistrust
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ASSESSING THE IMPEDIMENTS TO RESOLVING THE CONFLICT II:Disempowered Disputant, Unpleasant Disputant
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ASSESSING THE NEGOTIATING STYLE I:Dual Concern Model, Dominating or competition style
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ASSESSING THE NEGOTIATING STYLE:Dual Concern Model, Tactics Used In Integrating
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ASSESSING POWER AMONG DISPUTANTS:Conflict and Power, Kinds of power in the Relationship Domain
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ASSESSING POWER AMONG DISPUTANTS II:Sources of Relationship Power, Context and Power
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POWER, CONFLICT, AND BATNA III:Role of Third Party in BATNA, Dealing with Power Imbalance
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STEREOTYPES, DIVERSITY, AND CONFLICT I:Stereotyping, Stereotyping in Interpersonal Conflict
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STEREOTYPES, DIVERSITY, AND CONFLICT:Categories of Diversity Issues, Seven Mental Processes to Prove Stereotypes
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STEREOTYPES, DIVERSITY AND CONFLICT III:Individual Difference and Social Category, Cultural differences in values
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MEDIATION I:When is mediation required, Processes Related to Mediation, Product of Mediation
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MEDIATION II:Important distinguishing factors, More Advantages and Disadvantages of Pure Mediation
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ADVANTAGES AND DISADVANTAGES OF MEDIATION I:Efficiency Consideration, Conflict Management and Prevention
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ADVANTAGES AND DISADVANTAGES OF MEDIATION II:Quality of Consent, Effects on the parties to mediation
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PROCESS OF MEDIATION:Stages of Mediation, Facilitative tactics in mediation
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LAW AND ETHICS OF MEDIATION I:Characteristics of mediation, Confidentiality
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LAW AND ETHICS OF MEDIATION II:Role of ethics in mediation, 8 Dimensions of Ethics in Mediation
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ARBITRATION I:Ways to Resolve Conflict, Advantages of Arbitration, Disadvantages of Arbitration
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ARBITRATION II:Varieties of Arbitration, Process of Arbitration, Contents of Arbitration Act
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NON BINDING EVALUATION:Disadvantage, Varieties of Non-binding Evaluation
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NON BINDING EVALUATION II:Varieties of Non-binding Evaluation, Advantages and disadvantages of Non-binding Evaluation
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MIXED AND MULTIMODAL DISPUTE RESOLUTION:Six System Design Principles, Extensions of Dispute Systems Design
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POWER TOOLS AND MAGIC KEYS I:Introduction, Necessity of conflict diagnosis, Using conflict diagnosis
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POWER TOOLS AND MAGIC KEYS II:Proposed Contents of a Clients’ Interview, Impediments to use facilitative mediation
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PANCHAYAT, LOCAL GOVERNMENT SYSTEM, AND ADR, Definitions of Panchayat, Definition of Jirga
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SUMMARY AND MESSAGE OF THE COURSE:Definitions of conflict, Negotiation, Meditation, Adjudication
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