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INTERCULTURAL COMMUNICATION

<< CONSIDERATION:Completeness
INTERCULTURAL COMMUNICATION:Education, Law and Regulations, Economics >>
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Lecture 12
INTERCULTURAL COMMUNICATION
Intercultural Communication
The Country
The People of the country
Land and climate
Population
History and government
Language
Economy
Religion
Education
Holidays
Transportation
Attitudes
Health
Intercultural Communication
Verbal
Life styles of the Country
Cultural Customs
Position of the family
Methods of greeting, one another
Social and economic levels
Nonverbal behaviour
Business hours
Food
Intercultural Communication
1. What do you think of a culture in which people sign their last names first?
2. What is your reaction when two signatures appear at the bottom of a business letter?
3. Why don't people put the month first, then the day, rather than day first, then the month?
4. What is your impression of a foreign letter that is intentionally not concise?
5. Some salutations are overly formal; so are endings. Is that a concern when your letters have been more
casual?
6. How do you react to long sentences in letters when you were taught to write shorter sentences?
7. What's your reaction when a letters ends without a clear statement of purpose or action?
8. What is your feeling toward a meeting in which there is little discussion and little comment until the
senior and usually older person speaks and recommends an answer?
9. How do you react when writing problems such as errors in choice of verb tense, prepositions, and articles
frequently occur in writing?
Intercultural Communication
Globalization means that for a Company to survive, it must establish markets not only in it own
country but also in money foreign countries.
Thus employees must understand other cultures as well as their own country's ethnic diversity.
This chapter introduces you to three fundamental topics as a basis for communicating effectively
with people from the other countries.
1. Background to intercultural communication
2. National cultural variables
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3. Individual variables
Intercultural Communication
To an understanding of the total communication process. It is important to have the concept of
background which means those aspects that can either impede or aid effective communication: Language,
Culture, Status, Education and Age.
Each person and each country have its own written and unwritten rules of behaviour including
instruction in communication.
It is more comfortable to work with people of your own country. But International
Communication demands work with many foreign countries and people.
Intercultural Communication
Background to Intercultural Communication
Many personal and national variables affect both senders and receivers of messages.
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Table of Contents:
  1. COMMUNICATION:Definition of Communication, Communication & Global Market
  2. FLOW OF COMMUNICATION:Internal Communication, External Communication
  3. THEORIES OF COMMUNICATION:Electronic Theory, Rhetorical Theory
  4. THE PROCESS OF COMMUNICATION & MISCOMMUNICATION:Message
  5. BARRIERS IN EFFECTIVE COMMUNICATION /COMMUNICATION FALLOFF
  6. NON- VERBAL COMMUNICATION:Analysing Nonverbal Communication
  7. NON- VERBAL COMMUNICATION:Environmental Factors
  8. TRAITS OF GOOD COMMUNICATORS:Careful Creation of the Message
  9. PRINCIPLES OF BUSINESS COMMUNICATION:Clarity
  10. CORRECTNESS:Conciseness, Conciseness Checklist, Correct words
  11. CONSIDERATION:Completeness
  12. INTERCULTURAL COMMUNICATION
  13. INTERCULTURAL COMMUNICATION:Education, Law and Regulations, Economics
  14. INDIVIDUAL CULTURAL VARIABLES:Acceptable Dress, Manners
  15. PROCESS OF PREPARING EFFECTIVE BUSINESS MESSAGES
  16. Composing the Messages:THE APPEARANCE AND DESIGN OF BUSINESS MESSAGES
  17. THE APPEARANCE AND DESIGN OF BUSINESS MESSAGES:Punctuation Styles
  18. COMMUNICATING THROUGH TECHNOLOGY:Email Etiquette, Electronic Media
  19. BASIC ORGANIZATIONAL PLANS:Writing Goodwill Letters
  20. LETTER WRITING:Direct Requests, Inquiries and General Requests
  21. LETTER WRITING:Replies to Inquiries, Model Letters
  22. LETTER WRITING:Placing Orders, Give the Information in a Clear Format
  23. LETTER WRITING:Claim and Adjustment Requests, Warm, Courteous Close
  24. LETTER WRITING:When The Buyer Is At Fault, Writing Credit Letters
  25. LETTER WRITING:Collection Letters, Collection Letter Series
  26. LETTER WRITING:Sales Letters, Know your Buyer, Prepare a List of Buyers
  27. MEMORANDUM & CIRCULAR:Purpose of Memo, Tone of Memorandums
  28. MINUTES OF THE MEETING:Committee Members’ Roles, Producing the Minutes
  29. BUSINESS REPORTS:A Model Report, Definition, Purpose of report
  30. BUSINESS REPORTS:Main Features of the Report, INTRODUCTION
  31. BUSINESS REPORTS:Prefatory Parts, Place of Title Page Items
  32. MARKET REPORTS:Classification of Markets, Wholesale Market
  33. JOB SEARCH AND EMPLOYMENT:Planning Your Career
  34. RESUME WRITING:The Chronological Resume, The Combination Resume
  35. RESUME & APPLICATION LETTER:Personal Details, Two Types of Job Letters
  36. JOB INQUIRY LETTER AND INTERVIEW:Understanding the Interview Process
  37. PROCESS OF PREPARING THE INTERVIEW:Planning for a Successful Interview
  38. ORAL PRESENTATION:Planning Oral Presentation, To Motivate
  39. ORAL PRESENTATION:Overcoming anxiety, Body Language
  40. LANGUAGE PRACTICE AND NEGOTIATION SKILLS:Psychological barriers
  41. NEGOTIATION AND LISTENING:Gather information that helps you
  42. THESIS WRITING AND PRESENTATION:Write down your ideas
  43. THESIS WRITING AND PRESENTATION:Sections of a Thesis (Format)
  44. RESEARCH METHODOLOGY:Studies Primarily Qualitative in Nature
  45. RESEARCH METHODOLOGY:Basic Rules, Basic Form, Basic Format for Books