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Table of Contents:
COMMUNICATION:Definition of Communication, Communication & Global Market
FLOW OF COMMUNICATION:Internal Communication, External Communication
THEORIES OF COMMUNICATION:Electronic Theory, Rhetorical Theory
THE PROCESS OF COMMUNICATION & MISCOMMUNICATION:Message
BARRIERS IN EFFECTIVE COMMUNICATION /COMMUNICATION FALLOFF
NON- VERBAL COMMUNICATION:Analysing Nonverbal Communication
NON- VERBAL COMMUNICATION:Environmental Factors
TRAITS OF GOOD COMMUNICATORS:Careful Creation of the Message
PRINCIPLES OF BUSINESS COMMUNICATION:Clarity
CORRECTNESS:Conciseness, Conciseness Checklist, Correct words
CONSIDERATION:Completeness
INTERCULTURAL COMMUNICATION
INTERCULTURAL COMMUNICATION:Education, Law and Regulations, Economics
INDIVIDUAL CULTURAL VARIABLES:Acceptable Dress, Manners
PROCESS OF PREPARING EFFECTIVE BUSINESS MESSAGES
Composing the Messages:THE APPEARANCE AND DESIGN OF BUSINESS MESSAGES
THE APPEARANCE AND DESIGN OF BUSINESS MESSAGES:Punctuation Styles
COMMUNICATING THROUGH TECHNOLOGY:Email Etiquette, Electronic Media
BASIC ORGANIZATIONAL PLANS:Writing Goodwill Letters
LETTER WRITING:Direct Requests, Inquiries and General Requests
LETTER WRITING:Replies to Inquiries, Model Letters
LETTER WRITING:Placing Orders, Give the Information in a Clear Format
LETTER WRITING:Claim and Adjustment Requests, Warm, Courteous Close
LETTER WRITING:When The Buyer Is At Fault, Writing Credit Letters
LETTER WRITING:Collection Letters, Collection Letter Series
LETTER WRITING:Sales Letters, Know your Buyer, Prepare a List of Buyers
MEMORANDUM & CIRCULAR:Purpose of Memo, Tone of Memorandums
MINUTES OF THE MEETING:Committee Members’ Roles, Producing the Minutes
BUSINESS REPORTS:A Model Report, Definition, Purpose of report
BUSINESS REPORTS:Main Features of the Report, INTRODUCTION
BUSINESS REPORTS:Prefatory Parts, Place of Title Page Items
MARKET REPORTS:Classification of Markets, Wholesale Market
JOB SEARCH AND EMPLOYMENT:Planning Your Career
RESUME WRITING:The Chronological Resume, The Combination Resume
RESUME & APPLICATION LETTER:Personal Details, Two Types of Job Letters
JOB INQUIRY LETTER AND INTERVIEW:Understanding the Interview Process
PROCESS OF PREPARING THE INTERVIEW:Planning for a Successful Interview
ORAL PRESENTATION:Planning Oral Presentation, To Motivate
ORAL PRESENTATION:Overcoming anxiety, Body Language
LANGUAGE PRACTICE AND NEGOTIATION SKILLS:Psychological barriers
NEGOTIATION AND LISTENING:Gather information that helps you
THESIS WRITING AND PRESENTATION:Write down your ideas
THESIS WRITING AND PRESENTATION:Sections of a Thesis (Format)
RESEARCH METHODOLOGY:Studies Primarily Qualitative in Nature
RESEARCH METHODOLOGY:Basic Rules, Basic Form, Basic Format for Books