HOW QUALITY IS IMPLEMENTED? A DIALOGUE WITH A QUALITY MANAGER!

Total Quality Management MGT510

Lesson # 37

HOW QUALITY IS IMPLEMENTED? A DIALOGUE WITH A QUALITY MANAGER!

After listening to the discussion on quality in Pakistan, we are happy that Pakistani managers are as

concerned about quality in their companies as any country in the world. The globe is approachable by

every customer now and we need to understand that a competitor can emerge from any where in the

world over night.

Post WTO and internet based economy era put a lot of pressure on mangers to deal with customers of

21st century, who are more aware and are more demanding and want innovation their products or

services and also at lower price.

In other words, decreasing price should not lower the quality of offerings otherwise company may loose

their market to another local or multi-national supplier. One has to understand the demands of their

market and deliver them at a price which is acceptable to them with no sacrifice on quality, speed and

attributes.

This requires from future managers of Pakistan to be more innovative, more effective, more intelligent,

more enterprising and confident to face the globe with excellent leadership qualities. This is what the

message and the moral of the dialogue is from Mr. Abdul Hakim Chishti, (Chartered Accountant and

Quality Manager).

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