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INTRODUCTION TO PRODUCTION AND OPERATIONS MANAGEMENT

INTRODUCTION TO PRODUCTION AND OPERATIONS MANAGEMENT:Decision Making >>
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Production and Operations Management ­MGT613
VU
Lesson 01
INTRODUCTION TO PRODUCTION AND OPERATIONS MANAGEMENT
POMA
Previously called Production Management
Then Production and Operations Management
Often called Operations Management
Should not be confused with Operations Research or Production Management which are the domain
of Mechanical and Industrial Engineering.
THE COURSE CONTENT
Tentative Course Content Units of Learning wise
Unit I ( Introduction and Productivity, Strategy and Competitiveness)
Unit II ( Forecasting)
Unit III ( Design of Production Systems)
Unit III ( Quality)
Unit V ( Operating and Controlling the System)
Tentative Course Content Lecture wise
Unit I ( 5 Lectures)
Unit II (3 Lectures)
Unit III ( 12 Lectures)
Unit III ( 10 Lectures)
Unit V ( 15 Lectures)
History of Management
Frederick Taylor and Gilbreths (Lillian and Frank Gilbreth) are pioneers of transforming
management to scientific domain.
Borrows a lot of information from Engineering and Management to give an overall bigger picture of
operating and managing any organization.
Difference between Operations Management and Research
OR relies on mathematical modeling and OM relies on practical scenarios/industrial cases.
OR domain and tool of Engineers while OM is considered to be one of the critical tools of
Managers.
OR considered more powerful to improve the whole system where as OM can be applied to a part of
the system.
OR relies on mathematical modeling while OM relies on practical scenarios/industrial cases.
Why Study OPERATIONS MANAGEMENT
Operations Management form core of any organization's senior leadership.
What are organizations
An organization is a business entity that can work for profit or non profit purposes to generate a
value added product or service for its customers.
Whether profit or non profit, the role of an OPERATIONS MANAGER is to sustain, protect, and
project the company's operations side.
Why Operations Manager
Every organization must manage processes and operations by which processes are performed.
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Production and Operations Management ­MGT613
VU
An operations Manager controls the processes by which value is added from conversion of inputs to
outputs.
Why Operations Manager
Inputs include materials, inventory, services, land, and energy, human and capital resources.
Bridge between Management and Engineering
Two Islands named Engineering and Management
Operations management uses foundations of both Engineering and Management.
Bridge Basics , Extension of road from both ends till they meet at the centre and fuse to give
strength and allow the foundations to give added strength to the bridge
Bridge between Management and Engineering. The primary responsibility of an Operations
Manager working at any level, for production or service based organization, is to help and
facilitate the building of walls. It's a demanding job but at the time takes the same amount of
time required by people who are creating hurdles and end up building walls in stead of bridges.
Also, it is important at this point in time to understand that the Strength of the Chain is equal to
the strength of the weakest Link, so if your analysis, as an operations manager consists of both
Engineering and Management Links. Any weakness of analysis in Engineering or Management
Link would lead to an overall weak analysis. A balanced approach would be to make best use of
the strength and overcome the weaknesses. As a rule of thumb, problem solving and decision
making through Production and Operations Management would entail that both Engineering
and Management aspects should be utilized to aim for the powerful systems ( over all big
picture) approach.
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Table of Contents:
  1. INTRODUCTION TO PRODUCTION AND OPERATIONS MANAGEMENT
  2. INTRODUCTION TO PRODUCTION AND OPERATIONS MANAGEMENT:Decision Making
  3. INTRODUCTION TO PRODUCTION AND OPERATIONS MANAGEMENT:Strategy
  4. INTRODUCTION TO PRODUCTION AND OPERATIONS MANAGEMENT:Service Delivery System
  5. INTRODUCTION TO PRODUCTION AND OPERATIONS MANAGEMENT:Productivity
  6. INTRODUCTION TO PRODUCTION AND OPERATIONS MANAGEMENT:The Decision Process
  7. INTRODUCTION TO PRODUCTION AND OPERATIONS MANAGEMENT:Demand Management
  8. Roadmap to the Lecture:Fundamental Types of Forecasts, Finer Classification of Forecasts
  9. Time Series Forecasts:Techniques for Averaging, Simple Moving Average Solution
  10. The formula for the moving average is:Exponential Smoothing Model, Common Nonlinear Trends
  11. The formula for the moving average is:Major factors in design strategy
  12. The formula for the moving average is:Standardization, Mass Customization
  13. The formula for the moving average is:DESIGN STRATEGIES
  14. The formula for the moving average is:Measuring Reliability, AVAILABILITY
  15. The formula for the moving average is:Learning Objectives, Capacity Planning
  16. The formula for the moving average is:Efficiency and Utilization, Evaluating Alternatives
  17. The formula for the moving average is:Evaluating Alternatives, Financial Analysis
  18. PROCESS SELECTION:Types of Operation, Intermittent Processing
  19. PROCESS SELECTION:Basic Layout Types, Advantages of Product Layout
  20. PROCESS SELECTION:Cellular Layouts, Facilities Layouts, Importance of Layout Decisions
  21. DESIGN OF WORK SYSTEMS:Job Design, Specialization, Methods Analysis
  22. LOCATION PLANNING AND ANALYSIS:MANAGING GLOBAL OPERATIONS, Regional Factors
  23. MANAGEMENT OF QUALITY:Dimensions of Quality, Examples of Service Quality
  24. SERVICE QUALITY:Moments of Truth, Perceived Service Quality, Service Gap Analysis
  25. TOTAL QUALITY MANAGEMENT:Determinants of Quality, Responsibility for Quality
  26. TQM QUALITY:Six Sigma Team, PROCESS IMPROVEMENT
  27. QUALITY CONTROL & QUALITY ASSURANCE:INSPECTION, Control Chart
  28. ACCEPTANCE SAMPLING:CHOOSING A PLAN, CONSUMER’S AND PRODUCER’S RISK
  29. AGGREGATE PLANNING:Demand and Capacity Options
  30. AGGREGATE PLANNING:Aggregate Planning Relationships, Master Scheduling
  31. INVENTORY MANAGEMENT:Objective of Inventory Control, Inventory Counting Systems
  32. INVENTORY MANAGEMENT:ABC Classification System, Cycle Counting
  33. INVENTORY MANAGEMENT:Economic Production Quantity Assumptions
  34. INVENTORY MANAGEMENT:Independent and Dependent Demand
  35. INVENTORY MANAGEMENT:Capacity Planning, Manufacturing Resource Planning
  36. JUST IN TIME PRODUCTION SYSTEMS:Organizational and Operational Strategies
  37. JUST IN TIME PRODUCTION SYSTEMS:Operational Benefits, Kanban Formula
  38. JUST IN TIME PRODUCTION SYSTEMS:Secondary Goals, Tiered Supplier Network
  39. SUPPLY CHAIN MANAGEMENT:Logistics, Distribution Requirements Planning
  40. SUPPLY CHAIN MANAGEMENT:Supply Chain Benefits and Drawbacks
  41. SCHEDULING:High-Volume Systems, Load Chart, Hungarian Method
  42. SEQUENCING:Assumptions to Priority Rules, Scheduling Service Operations
  43. PROJECT MANAGEMENT:Project Life Cycle, Work Breakdown Structure
  44. PROJECT MANAGEMENT:Computing Algorithm, Project Crashing, Risk Management
  45. Waiting Lines:Queuing Analysis, System Characteristics, Priority Model