INTRODUCTION, ORGANIZATION THE STAGE FOR LEADERSHIP:Challenges, Value creation

FOCUSING ON PEOPLE: THE KEY TO SUCCESS:People in the Process, Developing and Sustaining A World-class Workforce >>

Leadership & Team Management MGMT 623

Lesson 01

INTRODUCTION, ORGANIZATION THE STAGE FOR LEADERSHIP

Leadership & Team management:

Today's effective leaders must have the capability and confidence to build and develop focused and

motivated teams that deliver outstanding operational performance in line with the strategic goals of the

organization. This course highlights the processes and techniques leaders have at their disposal to

develop their effectiveness and maintain top team performance.

`Leadership' and `Team Management' are two commonly used words in today's organizations. The

course derives its roots from the basics of organizational management. In order to build a strong footing

for learning of the concepts of leadership and team management, we need to understand the concepts of

organization.

What is an Organization?

An organization is a deliberate arrangement of people to accomplish some specific purpose, goals e.g.

hospital, profit or non-profit organization, hotels etc.

A. Organizations share three common characteristics: (1) each has a distinct purpose; (2) each is

composed of people; and (3) each develops some deliberate structure so members can do their

work. Another way to look into this is .....

B. Although these characteristics are important in defining what an organization is, the concept of an

organization is changing. These differences include: flexible work arrangements, employee work

teams, open communication systems, and supplier alliances. Organizations are becoming more

open, flexible, and responsive to changes.

C. Organizations are changing because the world around them has changed and is continuing to

change. These societal, economic, global, and technological changes have created an environment

in which successful organizations must embrace new ways of getting their work done.

D. Organizations are working in a dynamic environment and are responsible to different stake holders

which can be employees, customers, suppliers, Competitors, Government etc.

Challenges:

Organizations are subject to different challenges. These challenges may be in the form of new trends in

the business, changing in the working environment, or technology etc.

Every organization has some social entities, has some goals for achieving desired outcomes, and for

achieving these goals, organization has specific structures and most important is to link with the

external environment. They are not operating in isolation but in a dynamic environment. The most

important entity in any organization is the people, the employees of the organization, who make the

organization different from the other organizations. The people of the organization are very important

and they work in the organization as different groups/teams e.g. admin, finance, marketing, Human

resources, technical etc.

Change in the organization:

Change is the true reality of today's organization. With out change no organization can survive in this

competitive environment.

Organizational change is defined as any alteration of people, structure, or technology in an

organization. Instead of trying to eliminate change, managers/leaders must realize that change is always

present and that they should seek ways to manage change successfully.

Forces for Change:

Both external and internal forces create the need for change.

Leadership & Team Management MGMT 623

External forces creating the need for change come from various sources:

The marketplace

Government laws and regulations

Technology

Labor markets

The economy

Internal forces creating change usually originate from the internal operations of the

organization or from the impact of external changes. These internal forces include:

Changes in strategy

Changes in the workforce

New equipment

Changes in employee attitudes

Following are the difference between the traditional and new organizations.

The Changing Organization

Traditional

New Organization

Stable

Dynamic

Inflexible

Flexible

Job-focused

Skills-focused

Work is defined by job

Work is defined in terms of tasks to

positions

be done

Individual-oriented

Team-oriented

Permanent jobs

Temporary jobs

Command-oriented

Involvement-oriented

Managers always make

Employees participate in decision

decisions

making

Rule-oriented

Customer-oriented

Relatively homogeneous

Diverse workforce

workforce

Workdays have no time boundaries

Workdays defined

Lateral and networked relationships

Hierarchical relationships

Work anywhere, anytime

Work at organizational facility

Note: Most of the characteristics of the new

during specific hours

organization are the right requisites for the

managers to emerge as organizational leaders.

Organizational Performance:

The organizational performance is judge by their profit, effectiveness and efficiency.

Productivity

An overall measure of the quantity and quality of work performance with

resource utilization taken into account.

Performance effectiveness

An output measure of task or goal accomplishment.

Performance efficiency

An input measure of the resource costs associated with goal accomplishment.

Leadership & Team Management MGMT 623

Value creation:

Today, value creation is very important notion of an organization by adding some values. What is value

added? It is the relationship between the input & output by using people and get maximum out put.

Value is created when an organizational operation add a value to the organization output.

Critical Skills for Success in the New Work Place:

Excellence: You need to be excellent in any way what ever you are doing and excellent work is done

through excellent team of people.

Networking: Today's success is the networking of organization, networking with the peoples and

especially with the stakeholders and people who matter.

Entrepreneurship: For Managers/Leaders to be successful skills of entrepreneurship are very critical.

In this competitive world, an organization can only survive with good ideas, creativity, innovation and

risk taking.

Technology: Technology is the back bone of any organization. Each operation depends now on

technology. For this purpose organizations are paying a huge cost. Keeping yourself up-to-date with

technology is also very important. Decisions of managers/leaders to chose relevant technology for

different operations is very critical.

Changing Technology

Competitive factors or new innovations often require introduction of

new equipment, tools, or operating methods.

Automation is a technological change that replaces certain tasks done

by people with machines.

Computerization has probably been the most visible technological

change in recent years.

Marketing: For surviving in this competitive environment one should have wonderful ideas. Marketing

is also becoming the critical factor in the success of organizations.

Marketing is "getting the right products to the right people at the right price and at the right time

place with the right promotion."

Workplace Changes:

Belief in human capital

Demise of "command-and-control"

Emphasis on teamwork

Preeminence of technology

Embrace of networking

New workforce expectations

Concern for work-life balance

Focus on speed

New workplace:

In this era, a highly competitive global economy has created unparalleled opportunities and

unprecedented uncertainties and smart people and smart organizations create their own futures by

applying new ideas, innovation and adopting continuous change. Companies with a future are

committed to people because people are the assets. Also Companies with a future have high

performance expectations and provide supportive work environments. High performing companies

gain extraordinary results from people. So in this situation smart people and smart organizations

Leadership & Team Management MGMT 623

create their own futures and companies are more committed to people as they are the key to

successes and also providing the supportive & congenial working environment to them.

What is the Role of Management?

Management is more concern about building working relationship with others, help the team members

to develop the skills for better performance, providing help to develop team work among them and

providing them with a conducive/quality environment for performance and satisfaction. In this

connection, management should know that each individual is a value-added worker and if they are

satisfied and motivated, organization can achieve their goals efficiently and effectively.

Competence for Managerial Success:

High performng m nagers ...

For a manager/leader to be successful; following competencies are

Build w rking relationships with others.

required.

Help others develop their skills and

He must be good communicator

performance competencies.

He should understand Teamwork and foster it among his

Foster team ork.

team members

Understand the concepts of Self-management

Create a w rk environm nt that is

Quality of a good leader is very essential

performance-driven and provides

Critical thinking

satisfaction for workers.

Professionalism

Crises management

Global management skills

Importance for Innovation & Change:

In today's dynamic workplace, managers can be sure that one thing will remain very important--

change. In order to compete successfully, managers must encourage creativity and innovation among

all of the employees in their organization.

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