INTERNATIONAL MARKETING MIX - PRODUCT POLICY:Individual product decisions, Branding

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International Marketing MKT630

Lesson # 37

INTERNATIONAL MARKETING MIX - PRODUCT POLICY

Product and Branding Decisions

The marketing mix:

The marketing mix approach to marketing is a model of crafting and implementing marketing strategies.

It stresses the "mixing" or blending of various factors in such a way that both organizational and

consumer (target markets) objectives are attained. The model was developed by Neil Borden (Borden,

N. 1964) who first started using the phrase in 1949. Borden claims the phrase came to him while reading

James Culliton's description of the activities of a business executive:

(An executive is) "a mixer of ingredients, who sometimes follows a recipe as he goes along,

sometimes adapts a recipe to the ingredients immediately available, and sometimes experiments

with or invents ingredients no one else has tried." (Culliton, J. 1948)

Logic: Marketers have four tools to use to develop an offering to meet the needs of their targeted

customers. Collectively they are called the marketing mix. The "four Ps" of marketing are: product,

price, place, and promotion. Collectively these are called the marketing mix. More comprehensively

they are viewed as:

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product, service, or program something of value you are offering the customer, client, or park

visitor

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price what the customer, client, or park visitor pays (direct costs are financial, indirect or

alternative costs are such things as time it takes and the things people give up if they choose

your offering)

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place, distribution, location, or accessibility where the transaction takes place, perhaps in a

park

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promotion or communication this is how you inform the target market about the benefits in

your marketing mix

Collectively these are the tools organizations uses to develop offerings to satisfy their target market(s)

... the only tools at their disposal. Remember: If your marketing mix doesn't meet their needs they will

not be satisfied and if they aren't satisfied you are unlikely to meet your objectives.

The marketing mix should be viewed as an integrated and coordinated package of benefits that reflect

the characteristics of customers and various targeted publics and satisfy their needs, wants, and

expectations. Note that the elements of the marketing mix should be integrated because each element of

the mix usually has some impact, direct or indirect, on the other three. For example, if you improve the

product or service you probably have to change the price because it costs more to produce. Although

you may not have to change where the product is delivered to the customer, you will almost certainly

have to change the promotion or communication with the customer because you need to tell the

customer about the changes you have made in the product and how the changes will make it more

desirable and satisfying.

One problem in many organizations is that different divisions may be responsible for different elements

of the marketing mix. This happens even in well managed organizations. The result is that the offering

is confusing to the target market. Lack of communication among divisions makes this problem worse.

And if they don't share the same view of organizational objectives, the problem is worse still.

Product: The product, service, or program includes both tangible and intangible elements. The

tangible, of course, are those things that the customer can see, touch, feel, taste, or smell. The intangible

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include such things as the image of the offering ... which includes the image of the organization making

the offering, the psychological aspects of pricing (high price to many customers is equated with high

quality and vice versa).

Price: The price is what the customer pays. It includes direct and indirect costs as well as opportunity

costs. The benefits of the product have to be great enough to warrant the price. Price includes all costs

associated with the product, service, or program.

Place: The place is where the customer receives the product, service, or program. The place of delivery,

including all of its resources, is part of what the consumer buys. A place that meets his or her needs

better may be worth more. The place may be a park, a visitor center in the park, or an interpretive

exhibit along a trail. In setting its strategy, the organization must determine how much the target market

is willing to pay for atmosphere and physical resources of place.

Promotion:Promotion includes all forms of communication you use to communicate the benefits of

your offering to the target market(s). The objective is to persuade the customer in such a way that he or

she recognizes that your offering is uniquely qualified to meet his or her needs. The term promotion mix

is commonly used to refer to the types of communication that are available: advertising, public relations,

personal selling, publicity, and sales promotion. Some authors include direct marketing. Word of mouth,

though seldom discussed, is powerful promotion.

Product: A part of the marketing mix:

Product is actually a complex, multidimensional concept. It is defined broadly enough to include

services, programs, and attitudes and includes whatever you are offering the target market in an effort to

meet their needs. It involves all tangible and intangible aspects of the good or service you offer your

target market. These are things which have value and are balanced against the value you expect to

receive from the target consumer. Product can also be interpreted as programs, activities, interpretation,

as well as services.

Product Mix: Every organization has a product mix that is made up of product lines. Product lines

contain product items. Each product item is a product or service as well as the brand, package, and

services associated with it. There are six components as follows:

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Services: Interpreters in visitor centers are providing an information service.

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Package: In the product world this is the container. In the NPS world this could be the

surroundings in which a program is delivered. The atmosphere of a visitor center might be

considered the package in which the visitor center experience is delivered.

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Brand: The brand is the identity (name or symbol or any other form) and all of the image

attributes that are associated with the identity.

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Product Item: A distinct unit within a product line that is distinguishable by size, price,

appearance, function, or some other attribute. A guided hike along a particular trail might be a

product item.

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Product Line: A group of products within a product mix that are closely related, either because

they meet the same need, function in a similar manner, or share some other characteristic.

Interpretation might be considered a product line.

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Product Mix (assortment): the set of all product lines and items that an organization offers its

target market(s).

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Product Life Cycle: Products, services, programs, activities, etc., don't last forever! They have

a life ... and then, often, they die. Businesses have a clear signal ... customers quit making a

purchase. But government agencies do not receive such a clear cut signal. Unfortunately, they

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can continue to offer these outdated programs, services, etc., and operate outmoded facilities

long after they should have been retired ... and would have in the business sector.

The product life cycle is generally considered to have four stages:

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Introduction: a period of slow program growth as it is introduced to the target market.

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Growth: a period of rapid market acceptance.

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Maturity: a period of a slowdown in sales growth due to acceptance by most of the potential

buyers.

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Decline: the period when sales turn downward because the offering no longer meets the needs

of the target market as it once did.

Not all products experience a full life cycle. Some never take off in growth. Further, the length of time it

takes a product or service to go through the cycle varies drastically. There are "staple" programs, for

instance, that will probably always be around. To guard against problems associated with continuing to

offer products, programs, etc., that no longer meet the needs of the target market, Edward Mahoney of

Michigan State University suggests a periodic audit of programs and services. He defines an audit as a

critical, unbiased review, from the customer's point of view, at two different levels:

�

individual programs, facilities, services; and,

�

the mix (product line) of programs, facilities and services offered by an organization.

Offerings which no longer meet the needs of the target market are modified or withdrawn and resources

reallocated elsewhere in order to use them more effectively in pursuit of organizational objectives.

There are five product levels:

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Core product what the buyer is really buying

the problem-solving services or core benefits that consumers are really buying when they obtain

a product

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Generic product a basic version of the product

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Expected product attributes that combine to deliver core product benefits

quality level, features, design, a brand name, packaging

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Augmented product additional consumer services and benefits built around the core & actual

products

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Potential product all the augmentations and transformations that the product might undergo in

future

International product classification:

� Consumer products

convenience

shopping

specialty

unsought

� Industrial products

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material & parts

raw materials

�

manufactured materials & parts

�

capital items

� with installation & accessory equipment

supplies & services

New international product competition:

The new international competition is not between what companies produce in their factories, but

between what they add to their factory output in the form of packaging, services, advertising, customer

advice, financing, delivery arrangements, warehousing, and other things that people value

Product related decisions to be made by and international marketer:

Individual product decisions:

International marketers need to make individual product related decisions on the following aspects.

Product attributes

product quality ability to perform its functions

� quality level

� consistency

product features

� customer value vs company cost

product style

� style

� function

Packaging

Labeling

identifies the product

grades the product

describes the product (price, features, contents, methods of usage, expiry-date etc)

promotes the product

Product-support services

augment actual product

Product line decisions:

A product line is a group of products that are closely related because they function in a similar manner,

are sold to the same customer groups, are marketed through the same types of outlets, or fall within

given price ranges

�

product-line length

stretching downward

stretching upward

stretching both ways

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�

filling in the product-line

�

product-line modernization

�

product-line featuring

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product-line pruning

Product mix decisions:

Product mix (or product assortment) is the set of all product lines and items that a particular seller

offers for sale to international buyers

Width

Length

Depth

Consistency

Branding:

A brand is a collection of images and ideas representing an economic producer; more specifically, it

refers to the concrete symbols such as a name, logo, slogan, and design scheme. Brand recognition and

other reactions are created by the accumulation of experiences with the specific product or service, both

directly relating to its use, and through the influence of advertising, design, and media commentary. A

brand is a symbolic embodiment of all the information connected to a company, product or service. A

brand serves to create associations and expectations among products made by a producer. A brand often

includes an explicit logo, fonts, color schemes, symbols, sound which may be developed to represent

implicit values, ideas, and even personality.

The brand, and "branding" and brand equity have become increasingly important components of culture

and the economy, now being described as "cultural accessories and personal philosophies".

Some marketers distinguish the psychological aspect of a brand from the experiential aspect. The

experiential aspect consists of the sum of all points of contact with the brand and is known as the brand

experience. The psychological aspect, sometimes referred to as the brand image, is a symbolic construct

created within the minds of people and consists of all the information and expectations associated with a

product or service.

Marketers engaged in branding seek to develop or align the expectations behind the brand experience,

creating the impression that a brand associated with a product or service has certain qualities or

characteristics that make it special or unique. A brand image may be developed by attributing a

"personality" to or associating an "image" with a product or service, whereby the personality or image

is "branded" into the consciousness of consumers. A brand is therefore one of the most valuable

elements in an advertising theme, as it demonstrates what the brand owner is able to offer in the

marketplace. The art of creating and maintaining a brand is called brand management. This approach

works not only for consumer goods B2C (Business-to-Consumer), but also for B2B (Business-to-

Business), see Philip Kotler & Waldemar Pfoertsch.

A brand which is widely known in the marketplace acquires brand recognition. Where brand recognition

builds up to a point where a brand enjoys a critical mass of positive sentiment in the marketplace, it is

said to have achieved brand franchise. One goal in brand recognition is the identification of a brand

without the name of the company present. For example, Disney has been successful at branding with

their particular script font (originally created for Walt Disney's "signature" logo), which it used in the

logo for go.com.

Brand equity measures the total value of the brand to the brand owner, and reflects the extent of brand

franchise. The term brand name is often used interchangeably with "brand", although it is more

correctly used to specifically denote written or spoken linguistic elements of a brand. In this context a

"brand name" constitutes a type of trademark, if the brand name exclusively identifies the brand owner

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as the commercial source of products or services. A brand owner may seek to protect proprietary rights

in relation to a brand name through trademark registration.

Brand energy is a concept that links together the ideas that the brand is experiential, that it is not just

about the experiences of customers/potential customers but all stakeholders and the idea that businesses

are essentially more about creating value through creating meaningful experiences than generating

profit. Economic value comes from businesses' transactions between people whether they be with

customers, employees, suppliers or other stakeholders. But for such value to be created people first have

to have positive associations with the business and/or its products and services and be energised to

behave positively towards them hence brand energy.

It has been defined as: `The energy that flows throughout the system that links businesses and all their

stakeholders and which is manifested in the way these stakeholders think, feel and behave towards the

business and its products or services'

The act of associating a product or service with a brand has become part of pop culture. Most products

have some kind of brand identity, from common table salt to designer clothes. In non-commercial

contexts, the marketing of entities which supply ideas or promises rather than product and services (e.g.

political parties or religious organizations) may also be known as "branding".

Consumers may look on branding as an important value added aspect of products or services, as it often

serves to denote a certain attractive quality or characteristic. From the perspective of brand owners,

branded products or services also command higher prices. Where two products resemble each other, but

one of the products has no associated branding (such as a generic, store-branded product), people may

often select the more expensive branded product on the basis of the quality of the brand or the reputation

of the brand owner.

Advertising spokespersons have also become part of some brands.

Summary of the importance of a brand:

� International consumers view brand as an important part of a product & branding can add value to a

product.

� A brand is a name, term, sign, symbol, or design, or a combination of above

� A brand is a seller's promise to deliver consistently a specific set of features, benefits & services to

buyers

� A brand can deliver up to six levels of meaning

attributes

benefits

values

culture

personality

user

Brand equity:

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The value of a brand, based on the extent to which it has;

high brand loyalty

name awareness

perceived quality

strong brand associations

channel relationships

patents & trademarks

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Major branding decisions an international marketer needs to take:

� brand no brand

� brand name selection

� brand sponsor

manufacturer's brand

private brand

licensed brand

co-branding

� brand strategy

new brands

line extensions

brand extensions

multibrands

� brand repositioning

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